based on Trust
which unlocks potential
Business Improvements
that unleash growth
nothing is permanent
except Change

Mark Douglas


Mark Douglas is a Change & Leadership Specialist with a proven track record of delivering significant business improvements and results. His business, Blue Ptarmigan, works across the UK and partners companies and individuals to ‘unlock their potential and unleash profitable growth’.

We believe that 'Your Success is Our Success' and this ethos drives our approach. 




 Mark works in partnership with individuals & organisations to improve their productivity and performance and has specific expertise in:

  • Senior Management Development

  • Commercial Leadership

  • Business/ Executive Coaching

  • Operational & Process Business Improvements

  • Performance Improvement

Mark has a breadth of experience in partnering CE's, directors and senior managers and a real passion for people and business development. This has been gained from an extensive and wide-ranging career working with small and large multinational company across wide geographies. Mark led various functions including HR, Learning & Development, Supply Chain & Operations and Property Development.

He is also an Associate Lecturer with Dundee Business School covering a wide variety of business areas.

Blue Ptarmigan works across a multitude of diverse business sectors and has particular expertise in the change management, learning & development, supply chain, property portfolio management, retail and healthcare. The Company is based in Linlithgow just outside Edinburgh and covers the whole of the UK and Ireland.

Mark is also a volunteer with Youth Business Scotland which is part of the Prince's Trust. He is both a 'Business Panel Member' and a 'Business Advisor' for young people starting up in business.


System Four

Mark is a co-developer of the System-Four approach which is a unique, but simple business improvement methodology. The approach uses the collective intelligence of your people to find quick solutions to complex issues.


Some Career Highlights

Following the £7billion merger between Boots and Alliance Healthcare Mark collaborated with key stakeholders in designing and delivering the largest Change Management programme in UK retailing covering both the people and operational aspects.

Step changed an organisations approach to Learning and Development through the delivery of inspirational Leadership and Coaching Programmes reducing senior leader turnover and vacancies.

Led a Development Programme that delivered above budget growth each year for 4 years as well as exceeding its IRR (Internal Rate of Return) and NPV (Net Present Value) targets.

Delivered a cross-functional initiative that step changed an organisations approach to stock management and delivered significant sales growth by improving the ‘on shelf availability’ of its inventory. 

Led, developed and delivered the Boots strategy for London 2012 Olympics ensuring all sales opportunities were exploited and 100% business continuity.

For more specific details please refer to Mark's LinkedIn profile or give him a call.


Education & CPD

Mark has an MBA from the Open University and Pharmacy BSc (Hons) from Heriot-Watt University. His MBA electives were ‘Strategy’, ‘Creativity, Innovation and Change’, ‘Human Resources’ and ‘Financial Strategy’.

In addition to his consultancy business he is also available for guest speaking at Seminars, Conferences and Business Schools.


Wendy Chalmers Mill

Wendy is an expert in the field of Human Communication and Corporate Performance. She specialises in Human Dynamics looking at verbal and non verbal communication, individually, within team and in leadership. Programs are designed to motivate staff by ensuring that the workplace culture and environment are conducive to corporate harmony and productivity. Wendy creates a climate for vision building, acting as a catalyst, empowering others to reach their optimum potential. She has been engaged by a range clients from Business Growth Clubs, NHS, Standard life to the Scottish Parliament and House of Commons. She is widely published, frequently been in the national press, and has frequently been interviewed on television and radio.

Kenny Wiggins

Bringing zest, passion and team spirit in the incessant drive for increased profitability, business growth and greater cost effectiveness. Creating an environment suitable for business/individual growth & expression while leading a professional team to positively impact an organisation's performance & profitability. To increase client/customer satisfaction & have 'fun' within our working life.

Specialties: Leadership Develop[ment, Strategy Development and Delivery, People Management, Coaching and Client/3rd Party Relationships.

Gail Morton

HR professional - experienced in all aspects of leadership, individual and team development, coaching, recruitment, succession planning, employee relations, absence management, HR Business Partnering and delivering HR poloicies and procedures.

· Performance coaching for senior leaders, teams and individuals – qualified and experienced in the use of Myers Briggs Type Indicator, 16PF, Californian Psychological Inventory, NLP for Business Performance, Level A & B psychometric testing.

Communication & interpersonal skills · An engaging communicator; on a one-to-one basis, in team situations or large scale conference delivery.

Team working · A collaborative and involving team member – an effective leader, line manager and colleague, who maximises the performance of the team.

And finally…..

We often get asked about our Company name Blue Ptarmigan.

So here’s our story. A Ptarmigan is a mountain bird that thrives in the higher mountains of North America, Europe and the Far East. It is seasonally camouflaged as its feathers change from grey/brown/black in the summer to white in the winter.  It has learnt to change with its ever changing environment enabling it to grow and thrive - there lies the link with our Company ethos, strap line and hence the name. Blue, because Mark thought it made a good logo!

And the other question is how do you pronounce it, it is a tricky one so here you are…. tar-mi gen (the p is silent). 


My life has been full of terrible misfortunes most of which never happened.

Montaigne. The stories we tell ourselves.

Effective delegation is the best indicator of effective management.

Become the leader your team deserves.

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